FAQ

Alternaleaf and Montu are separate companies but they are both owned by Montu Group

The majority of Alternaleaf patients choose Montu to fulfil their prescriptions because of the speed of delivery, the visibility of stock availability and the level of service provided.

Alternaleaf is the sister clinic to Montu pharmacy and we work together to serve patients who are registered to Alternaleaf. Montu pharmacy also works with other clinics.

Once your prescription is sent to us from the clinic, you'll receive an email saying it's ready for payment. You can then go ahead and order.

If payment is made by 3.30pm, Monday to Friday, we will dispatch your medication on the same day. We also dispatch on Saturdays if you order before 12 noon.

We use Royal Mail Special Delivery to guarantee delivery the following working day before 1pm. Saturday and Sunday delivery is available in some areas, but not guaranteed. Tracking emails are usually sent by Royal Mail later in the evening on the day of dispatch.

Orders to Scotland, Northern Ireland, and remote areas can take up to 2 working days to arrive.

We use Royal Mail Special Delivery or any signed for service, so items are sent for the next working day, sometimes they can take up to 2 working days for some remote locations. If you are in Northern Ireland or remote parts of Scotland, your medication may take a little longer to get to you.

Yes, we will ship to anywhere in the UK except the Isle of Man and the Channel Islands.

Yes, once you pay for your order, you will receive an email confirmation, and when your order is dispatched you will receive an email notification with a tracking number.

Yes. Pay before 3:30pm Monday to Friday, or before 12 noon on Saturday, for same day dispatch and next day delivery.

Saturday and Sunday delivery is available in some areas, but not guaranteed.

Yes, you can change your address when you checkout. Please note, we'll need to confirm this change after your order has been placed. Look out for an email from the team. If we don't hear from you, we'll try to call, as we won't dispatch your medication until we receive confirmation.

Same day dispatch is available for repeat prescriptions Monday through Friday. Simply request your repeat through Aternaleaf, our partner clinic, by 9am. If there are no issues, we should be able to release your prescription by 12 noon for payment. If you pay by 3.30pm, we will dispatch your medication on that same day.

Delivery is free, except if you have ordered part of your prescription to be dispensed. Part one is free, and £9 delivery is charged for each additional part on the same prescription.

Montu Pharmacy does not accept returns, refunds or exchanges for medicines as this correlates to the General Pharmaceutical Council guidance. You cannot return medicines once they have been dispensed and left the pharmacy, including all prescription medicines, as well as anything with a seal that has been broken. Unless faulty, medicines which have been opened cannot be refunded or exchanged and any returns will be destroyed.

Sometimes, the price of medication can go down. This is due to a short expiry date.

The price then may increase back to its original value due to the short expiry date selling out. Therefore we once again have longer dated stock.

You get free delivery on your first order each month. We always recommend you double check this order before you pay. This is because if you miss something, and place a new order, you’ll pay £9 for delivery, no matter how soon this new order is made.

Every order is sent via Royal Mail Special Delivery, and we work hard to get medication to you as soon as possible.

At Montu, we strive to provide medications at the recommended retail price (RRP) to ensure fairness and transparency for our patients. However, please note that price changes for medications are determined solely at the discretion of the brand or supplier.

As these price adjustments are not communicated to us in advance, Montu is unable to offer reimbursements or refunds for any price differences that may arise after a purchase has been made.

We understand some of the products are costly. If you would like a smaller quantity to tide you over, you split this at your discretion via adding only selected products to your cart.

Please note that we offer 1 free delivery for each prescription. If you want to part-pay for your prescription and order the remainder at a later date, we will charge a delivery fee of £9 for all subsequent deliveries.

Please be aware that your prescription is valid for 28 days from the date it was issued. If you part-pay for your medication, you will have up to 28 days to order the remainder of your prescription.

Each cannabis strain has a typical and distinctive profile (smell & taste) that is related to the terpenes within it. Many products have a vast profile and is not a sign of inferior quality.

The quality of every single batch of the product is released in accordance with current MHRA standards and all have corresponds to the DAB monograph “Cannabis Flowers”.

Quality issues are dealt with at the discretion of the manufacturer or supplier of the medication. If you find a quality issue with you product, please note there is no guarantee Montu will be able to resolve this for you. All quality issues are dealt with in accordance with current guidelines and legislation from the MHRA.

Please do not throw the medication away. If you have reported issues, the product may require specialist analysis. We will be in contact with you about this.

We are here to ensure your satisfaction in other ways, such as addressing any quality concerns or issues you may have. Please feel free to reach out by filling out our contact form if there's anything specific you'd like assistance with or if you have additional questions.

Alternaleaf are our partner clinic, and you can request your repeat prescription with them via the patient portal on their website.

Alternaleaf are our partner clinic, and you can book all appointments with them via the patient portal on their website.

Medical cannabis comes in specific forms, such as oil and flower, with dosing instructions designed to provide consistent effects and ensure safety. Changing the form or method of use can affect how your body absorbs it and how strong the effects are. Heating or mixing certain products can reduce potency, alter effects, lower dosing accuracy, and create other risks.

Altering the dose can make it difficult to know how much you are actually taking, which may lead to taking too little or too much. Other ingredients may also interact with the cannabinoids. Always use your medication as prescribed. If you are interested in trying a different form or method, speak with your pharmacist or doctor first so they can guide you safely.

Any medication that is needing to be disposed of can be taken to your local NHS community pharmacy, where they will have safe disposal bins for your medication.

Changes to a prescription cannot be made once written and sent to the pharmacy. Your clinic can of course issue a new prescription if a particular item is out of stock.

Please contact your clinic if you wish to change anything on a prescription.

We are open 9am to 5pm Monday to Friday, excluding English bank holidays.

Although we dispatch on Saturdays, our support teams are not available.

If you'd like to get in touch for any reason give us a call on 029 2271 1227 or fill out our contact form on our contact page.

Check the packaging of your cartridge. Some brands will recommend a voltage range. If you’re not sure, it’s safest to start low — around 2.5 to 3.0 volts — and slowly increase if needed. Try not to go over 4.0 volts.

Too much voltage can burn the oil, damage the cartridge, lead to clogs or leaks and cause a harsh taste or feel. It can also make the vape less effective.

Starting with low voltage helps you avoid burning the oil or irritating your throat. It also makes it easier to find the best setting for your specific cartridge without damaging it.

Advanced batteries are usually better. They give you more control and lower the risk of burning your oil or damaging your cartridge. We stock both types.

No. Cartridges vary in the type of concentrate they use, their consistency, and how they are packaged. That means each one might need a different voltage. Always check the voltage before using a new cartridge. If you're unsure, it's always best to start low.

Voltage controls how hot your vape cartridge gets. If the voltage is too high, it can burn the oil or damage the cartridge. This kind of damage isn’t covered under quality issues, so it’s important to get the voltage right.

There are two main types of 510-thread vape batteries. Basic batteries have three preset voltage settings like low, medium, and high. Advanced batteries let you choose an exact voltage, giving you more control.

No! This is available to everyone, regardless of what clinic you’re a patient with. Remember, it’s automatically applied, so you don’t need to do anything.

Yes, it will be applied to any order from Montu Pharmacy, including accessories, supplements and any medication we stock. Just keep in mind, it’s available on one order per month.

The £5 off is only valid once per month. If you don’t use it, you won’t be able to carry it over to the next month.

Yes, and no. It automatically applies to one monthly order. So, if you place multiple orders in a month your £5 discount will only be applied to one of them. In other words, you can use it on one order once a month.